300 dpi [?]. Preferred file types are .PSD, .TIF, .EPS, & .AI.
Please send all artwork to info@showdownmerchandising.com
You can also send artwork via regular mail to: #2-21 Erickson Cr. Sylvan lake, Ab. T4S 1P5
**Please send your artwork at the exact size you want it printed on the shirt!! We cannot print an image taken off google. We also offer custom design services. Contact us if you need some artwork created for you.
Do your buttons ever fall apart? ^
No chance! First off, your artwork is printed on high quality paper using
a high end printer. Your buttons are then hand crafted with love to ensure nothing
but the best possible product for you, the customer. All buttons are high end
and will not fall apart and can last years, even through the washing machine.
How many designs can
I have for buttons ^
There is no maximum or minimum amount of designs you can
have per order. This means that if you order 100 buttons you can have as many designs per order as you wish.
Please note that we will only print the buttons if they are inserted into our template. Find all the info in our buttons page.
How do I make
a button design? ^
Click here for tutorials and graphic details.
Do prices include
shipping? ^
No, the prices listed throughout the website do not include shipping. The shipping
prices will be determined in relation to the quantity of merchandise ordered.
Can you send our merch
while on tour? ^
For sure. We can send your merchandise pretty much anywhere you want. Give us
the word and it’s there.
Do you have a minimum
order? ^
There is a 25 piece minimum on 1-4 color prints. There is a 50 piece minimum on 5-7 color prints. If you do want to get under the above quantities, there will be a $30.00
set up fee for each color/screen being used in the graphic. For buttons, there is a minimum of
50 you must order.
**The above minimums are for generic brands of apparel. Please see the ordering minimums on American Apparel garments below.
What are the American Apparel minimums?^
American Apparel sell their garments in case lots of 12 for each Size, Color, and Style. This means that if you wanted 24 American Apparel Mens red T-shirts you would need to get at least 12 mediums, and 12 larges. You DO NOT have to get each size (for example small-XL) but you do need to get 12 of the size you do choose. This includes separate styles and colors. So if you wanted white ladies t-shirts and white mens t-shirts the 12 minimum of each style and size is in effect.
If you do not want to get 12 of each then there is a $2 fee per piece that American Apparel charges.
What is your average
turnaround time? ^
You can expect your merchandise to be shipped out 10-15 business days after graphics and payments are finalized.
Need it faster? Ask for a rush order.
If you are ordering graphic design, all jobs are completed on a first come first serve basis and turnaround times will vary on complexity and quantity of design(s). On average, you can expect button and apparel proofs to be completed in 3-5 business days.
**All orders that include garments from American Apparel can expect a 10-15 business day turnaround since all AA garments are shipped directly from LA.
What forms of payment
do you accept? ^
We currently accept payment through:
Email Money Transfer (http://www.interac.ca)
***Please ensure that when sending email money transfers that you include the password in the message. For example make a password that we can figure out. The secret question is not for you so please make sure you don't make it your favorite kind of ice cream or what you had for lunch that day...
Direct Bank Deposit (Email us for our banking info)
Money Order
Cash
Cheque
Interac
Paypal
***
Please include an additional 3% of final bill for Paypal Fees taken off directly by Paypal. Send all Paypal money orders to: Info@showdownmerchandising.com
Money Order, Cash, Cheque can be made out to Showdown Merch and sent to:
SHOWDOWN MERCH
Bay 2-21 Erickson Cr.
Sylvan Lake, AB
T4S 1P5
What colors of shirts
do you have? ^
Each brand of T-shirt has roughly 25 colors to choose from. Please email us with the brand you desire and we'll let you know the color available. For
button colors your imagination is the limit.
What are my choices
for ink colors? ^
We can do pretty much anything you need. We mix colors in house and we can match your color. We also carry specialty inks such as Gold and Silver. You can also send us a magazine clipping or paint chip,
and we'll mix it to match. Because of the variation in computer monitors, we
can not guarantee color matching from digital files, but we will try our best.
Who made the Showdown Website? ^
The website was designed by Tyrell and coded by Bryce.
Free Samples? ^
YES! Send us your Name, Phone Number, Email, and Address and we'll send a care package directly to you free of charge,
Why is 50% of my design order due up front? ^
To ensure that your design is exactly what you're looking for, a 50% down payment is required before work proceeds. After we have completed your graphics and you are satisfied, the remaining amount owing will be due.
Do I own my design once we purchase it? ^
Yes, once we send you the final draft it's all yours! You can use it for shirts, posters, myspace or whatever you want.
What are your terms and Conditions? ^
Click here for our Terms and Condistions. please read over these terms before ordering with Showdown Merchandising.
Where is your shop located? ^
We are located in Sylvan Lake, Alberta. Our address is #2-21 Erickson Cr. Our phone number is (403) 887-3388. You can find directions to our shop on the contact page here.
What is Live Support? ^
Our custom live support button located on the right side of the website is a way for clients to enter their name and chat live with a Showdown employee. It is the best possible way to get your questions answered quickly. Our live support option is available from Monday-Friday 8am-4pm.
You can also call the shop at any time.
What is your Twitter live feed? ^
Our small live feed on the top right side of our webiste is updated throughout each working day with what we are doing at that time. This feed is driven by Twitter and helps keep all clients involved in the status of their order and provides a look into the shop.
What is the Customer Login/Street Team? ^
Our custom built Street Team/Referral Program was designed to save you money on your next merch order and to help spread the word about Showdown. Simple as that. All you need to do is sign into the customer area (at the top right of this page) where you will then enter all your info for ordering and shipping and then add our banners or text adds to your site and you save on your next order.
How do I sign up? ^
Click the customer login button at the top rigt hand side of this page or click here. Once you are there, create a new profile and fill out all the info for ordering and shipping your next merch order.
Once you press submit, you will receive an email confirming your new profile.
Once I'm signed up what's the deal?^
Once you have signed up you can login and view your account! This is where all your live time clicks and sales are tracked and where your shipping address and orderforms are located. You can view exactly who has signed up directly from your banner adds and how much you saved on your next order. All our banners are located in this section as well. Feel free to add these to your myspace, website, or newsletter.
What if I lose my username and password? ^
No problem at all. Contact us with your name and email and we'll email you a username and password reminder.
